FAQ: Acteon Compression Packing Cubes
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What distinguishes you from the other compression travel cubes in the market?

The main difference is that we have two compartments: one for clean clothes and the other for dirty. This combined with the compression zipper is what makes us unique.

Last updated: February 16, 2017 12:51

How can you tell what side is for clean clothes and what side is for dirty?

The patterns are only on one side (top side), and on the opposite side (bottom side) is a clean slate. So you can choose which side you'd like to use for clean and which side you'd like to use for dirty clothes.

Last updated: February 16, 2017 12:54

How does the compression zipper work?

When the middle compression zipper is unzipped, the bag is fully expanded allowing maximum space for packing. When you are zipping up the compression zipper, it is basically closing the gap between the top portion of the bag and bottom portion of the bag (compacting it all together by flattening out the stack of clothes).

Last updated: February 16, 2017 12:55

What kind of zippers are on these bags?

We are using YKK zippers. YKK zippers which are known for their high quality and strength.

Last updated: February 16, 2017 12:58

When will you deliver?

We are scheduled for an estimated delivery by June 2017.

Last updated: February 16, 2017 12:59

Can we add your antibacterial beach and gym towels after the campaign?

Yes absolutely! They will be available to add on once we send out the backerkit survey.

Last updated: March 02, 2017 07:01

Washing Instructions

Machine wash cold Do not bleach Do not tumble dry Do not iron Do not dry clean

Last updated: March 05, 2017 20:20

What distinguishes you from the other compression travel cubes in the market?

The main difference is that we have two compartments: one for clean clothes and the other for dirty. This combined with the compression zipper is what makes us unique. Last updated: Thu, Feb 16 2017 3:51 pm EST

How can you tell what side is for clean clothes and what side is for dirty?

The patterns are only on one side (top side), and on the opposite side (bottom side) is a clean slate. So you can choose which side you'd like to use for clean and which side you'd like to use for dirty clothes. Last updated: Thu, Feb 16 2017 3:54 pm EST

How does the compression zipper work?

When the middle compression zipper is unzipped, the bag is fully expanded allowing maximum space for packing. When you are zipping up the compression zipper, it is basically closing the gap between the top portion of the bag and bottom portion of the bag (compacting it all together by flattening out the stack of clothes). Last updated: Thu, Feb 16 2017 3:55 pm EST

What kind of zippers are on these bags?

We are using YKK zippers. YKK zippers which are known for their high quality and strength. Last updated: Thu, Feb 16 2017 3:58 pm EST

When will you deliver?

We are scheduled for an estimated delivery by June 2017. Last updated: Thu, Feb 16 2017 3:59 pm EST

Can we add your antibacterial beach and gym towels after the campaign?

Yes absolutely! They will be available to add on once we send out the backerkit survey. Last updated: Thu, Mar 2 2017 10:01 am EST

Washing Instructions

Machine wash cold Do not bleach Do not tumble dry Do not iron Do not dry clean Last updated: Sun, Mar 5 2017 11:20 pm EST

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://acteon-compressible-packing-cubes.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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